Returns

We ship frozen perishable products, so the delivery address you provide and your ability to take delivery of our shipment on the delivery day are vital. We're able to guarantee delivery to the your home address as provided for your order and your order must be retrieved on the same guaranteed delivery date. We are not able to offer the same guarantee for business addresses, and if your package is delivered to a business that is closed, the courier will not deliver the package until the following business day, and then your order may defrost and be ruined.

Since we ship perishable products that can't be restocked or resold, we're unable to accept returns.

Refunds

The following reasons are covered under our policy:

• Damaged items
  
• Late delivery or improper handling caused by the carrier, resulting in defrosted items or damage
• Missing items

We are not able to offer refunds for the following reasons:

• Incorrect address provided or refusal of delivery when shipped
• Late delivery due to incorrect address
• A customer's Inability to retrieve your order on the guaranteed delivery date, resulting in defrosted items or damage

Report an issue with your order

We are committed to providing you with the perfect cut of meat every time! We want every delivery to be a fantastic experience, but recognize that sometimes things happen. Rest assured, if you're not completely delighted with your Herd & Grace delivery, all you have to do is contact support@herdandgrace.com within 7 days of receipt. We'll happily review your order and offer an appropriate resolution, such as replacement of the product in question, credit towards your next purchase, or a partial/full refund. We'll be unable physically assess the delivery, we may request photos of the product label and damage reported.